Case Studies
Every organization depends on people — and people do not all think, make decisions, or work the same way. Too often, friction and miscommunication hold back even the most talented teams. Below are experiences of real-life business owners and how we changed their lives and bottom lines.
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Hall of Fame
Company: Quickscrews, Inc.
Problem:
The company had stagnant sales, poor team morale, and was losing good talent. The company also lacked operational structures, did not measure performance, and paid arbitrary bonuses using unpredictable metrics. Without operational processes, there was no key performance indicators for leadership to incentivize team member performance or hold members accountable.
Solution:
First, we instituted a Base + Commission payment structure for the Sales Team. That accountability showed us who the top performers were and bonuses were assigned based on performance metrics.
Second, we replaced disorganized and toxic managers with quality leadership. The company stopped losing good talent and was able to attract and retain additional team members that aligned with the company's new operational and sales goals.
Third, we set up employee performance plans for other departments. We incentivized the right actions to benefit the company's bottom line as well as the company culture and morale.
Fourth, we established a Toastmaster's TeamBuilding Group for the purpose of teaching improved communication in the workplace. The group met twice a month for personal and professional development utilizing fun teambuilding activities that built unity, collaboration, and communication.
Results:
The company implemented all of the suggestions and improved their bottom line by 80% within one quarter due to increased sales, improved team member performance and efficiences, and retaining talent instead of replacing lost talent.
Company: Real Estate Agent
Problem:
A successful realtor had experienced several personal tragedies, including the death of an adult child and a divorce. She experimented with a side business conducting spiritual retreats. Lack of clarity and focus impacted her ability to excel in her career.
Solution:
Considering the sensitive nature of the trauma and loss, we decided to focus on her environment in a series of small steps to refocus her clarity and vision for her life. The client had a large portrait of her daughter hanging prominently on the wall of her office, a daily reminder of her tragedy. Instead, we recommended she move the portrait to her personal home and replace it with an abstract art piece that used colors and themes that evoked joy, forward movement, and abundance.
Next, we replaced fake plants with fresh flowers that would be replaced on a consistent basis, evoking life and beauty. We encouraged her to make similar changes in her other spaces as well to realign her life around joy, success, and prosperity.
Finally, we discussed the personal losses she had endured and how it had impacted her energy to promote herself and network to find additional clients.
Results:
Within two weeks of implementing these changes, the client's real estate business had picked up momentum again and she was actively engaged in her business. Within a year, she had met and started dating her current boyfriend. Reordering her office space and eventually her personal spaces led her to face and resolve the underlying issues in her life, which allowed her to move forward and envision a life beyond tragedy.
Hall of Same
Company: Local Body Shop
Problem:
My local body shop, which I had frequented for years, was passed from the original owner to his son. The new owner struggled with keeping good employees and mechanics. He was loyal to people despite performance issues. The shop fell into disrepair due to sloppy maintenance with no accountability measures. Service quality declined, which directly impacted returning clientele and new customer acquisition. Bookkeeping and invoicing was delegated to various office staff with little to no oversight.
Solution:
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Clean up and organize the entire facility utilizing principles of Feng Shui. Hire a one-time cleaner to give the staff a headstart.
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Provide a bonus service to existing clients - Provide rides to customers to get to their next destination. A small overhead cost that would build loyalty, customer satisfaction, and increase word of mouth advertising.
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Outsource Bookkeeping services to a reputable agency. Remove risk of missing invoices or theft.
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Replace ineffective and toxic mechanics that lost the shop long-time customers. Listening to feedback from clients ensures we put the customer first and builds good publicity, not negative. Fire lazy, sloppy, ineffective employees that created an environment of disrepair.
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Develop processes for hiring and firing, ensuring team members are qualified, have performance reviews, and relevant incentive structures that improve the bottom line.
Results:
The owner opted to not implement the recommendations. The shop continues to fall further into disrepair with less clientele to serve. It is likely that the owner will need to sell or close the business due to poor performance.
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